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Connect my own WhatsApp - It does not appear as existing & currency and timezone does not appear

  • February 1, 2026
  • 1 reply
  • 9 views

brules

I want to add a WhatsApp account to Many chat. The number is using WhatsApp Business, the business is verified by Meta, but in the WhatsApp account in Meta, it does not show currency, time zone, and the WhatsApp manager. 
The only info appear is:

Business name, Phone number, and Profile photo.

Also, I tried to connect the Many chat process, but the only choice I have is to create a new WhatsApp business for the business portfolio

1 reply

rodrigo_silvano
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  • Manychat Community Moderator
  • February 1, 2026

Hey, ​@brules 

 

Did you follow the instructions to connect your WhatsApp number using Coexistence?
https://help.manychat.com/hc/en-us/articles/19006109300508-Connect-your-WhatsApp-number-to-Manychat-with-Coexistence-BETA