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Question

connecting to messenger

  • June 14, 2026
  • 1 comment
  • 7 views

gmh2545

Im trying to connect to Messenger via the meta conversions api. Ive added my dataset id & token but when I click enable it shows an error ‘something went wrong’ 

There is a also warning on the Messenger settings page: 

EU and Japan Privacy ChangesYour Facebook page was affected by the European Union Privacy Shield updated law action. This means your page was either created from EU or Japan, or has an admin from EU or Japan. This feature is no longer available.

I’m in the UK so its not EU or Japan so I don’t know if this warning is affecting anything or not. Any help would be appreciated.

 

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • June 15, 2026

Hey ​@gmh2545 UK is probably affected. Check this out:

https://www.facebook.com/business/help/574941489951914

This page mentions Europe in general, not only the EU.