Hi @sota Good question! Both options connect an existing number, but the key difference is what happens to your WhatsApp Business app afterward:
Transfer your own number — Your number moves fully to ManyChat. You lose access to the WhatsApp Business app for that number (it stops working there - I dont recomend it).
Coexistence (BETA) — Your number connects to ManyChat and you can still use the WhatsApp Business app at the same time.
Which should you choose?
- I think the best is to Create a new number in Manychat, this is mainly for people who want a fresh dedicated number for automation, separate from their current business number, less bugs and errors.
Hope that helps!
Cheers!
Catalina Rendon