I must be missing something.
I’ve set up a ManyChat automation about two years ago for a simple comment to dm automation. And that went fine.
But now I’m thinking about setting up something that sends new followers a message, it's looking likely that I will need to upgrade to a non-free plan, which is all well and good, BUT:
It seems like we are going to be billed based on an allowance of “active contacts,” which from what I understand is anyone who interacts with the profile in any way. This is based on a few answers I’ve seen here and the AI slopbot that runs the help chat, but I’m confused as to WHY this is the case.
Why am I being billed based on engagement with my profile? If I was sending automations to all of them, sure, but I’m not. These are literally anyone who sends me a dm, comments on a post, literally anything, and ManyChat seems to see fit to bill my account based on that? In what universe does this make sense? I don’t have automations on all (most, really) of my posts, so a massive chunk of the engagement is organic
There must be a way to limit the active contacts that are saved on my account, right? The slopbot says there isn’t but this surely must be a mistake - I can’t imagine that ManyChat would think that billing someone based on account interaction they have nothing to do with makes sense?
