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Contact for testing not showing up

  • April 15, 2025
  • 7 replies
  • 120 views

joshterryplays

Hi, when I search for a contact (a test ig account I set up and use often for testing automations) in “contact for testing” I cannot find it. Even though the contact is in my manychat contacts and has gone through this flow. Does anyone know why that would happen and how I can find it so I can test this step?

7 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • April 15, 2025

@joshterryplays type the first 3-4 letters of your name and it should show.


joshterryplays
  • Author
  • Up-and-Comer
  • 1 reply
  • April 16, 2025

@joshterryplays type the first 3-4 letters of your name and it should show.

I did, sorry, that’s the problem. I’m in manychat contacts. I’ve run through the flow. But when I type my name in it doesn’t appear.


Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • April 17, 2025

@joshterryplays that’s odd. I suggest you create a short loom and send it to support. Not sure what may be going on here.


Champ
  • Up-and-Comer
  • 2 replies
  • April 26, 2025

@joshterryplays that’s odd. I suggest you create a short loom and send it to support. Not sure what may be going on here.

How can I change contact for testing to another contact? Now there is my old tg account that I can’t access. I need to change it in input manually every time I want to test event(((


Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • April 27, 2025

@Champ try deleting the contact you can’t access from the audience, then run a Preview again when logged into Manychat.

If you’re lucky, it’ll associate your new user to your admin account.


Raquel C
Manychat Team Member
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  • Manychat Community Manager
  • 237 replies
  • May 9, 2025

Hi ​@joshterryplays have you solved this issue?


Champ
  • Up-and-Comer
  • 2 replies
  • May 29, 2025

Hi ​@joshterryplays have you solved this issue?

thank you so much)