Contact staying as visitor even if they already followed and replied to my reel on instagram
Solved
Contact staying as visitor even if they already followed and replied to my reel on instagram
Best answer by rogerioaraujo
Hello
For a contact to become a subscriber in your Manychat account, you need to create a comment reply automation.
If someone leaves a comment but there is no active automation, Manychat will not take any action.
Below is a help article from Manychat that explains step by step how to create this automation. When you click the button to create a new automation, you can also choose from Manychat's pre-made templates if you prefer not to start from scratch:
https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger
+2Hello
For a contact to become a subscriber in your Manychat account, you need to create a comment reply automation.
If someone leaves a comment but there is no active automation, Manychat will not take any action.
Below is a help article from Manychat that explains step by step how to create this automation. When you click the button to create a new automation, you can also choose from Manychat's pre-made templates if you prefer not to start from scratch:
https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger
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