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Contact stopped notifications - > not able to get it back to the list

  • July 14, 2025
  • 1 reply
  • 14 views

hefajj

Contact stopped notifications. Sending isn't available until contact resumes them.

→ user even after clicking “get updates” is not able to resubscribe.
When we deleted the contact from Manychat to refresh it in Manychat database, there is still no reaction after clicking “get updates”. 

User tried all setting in messanger, also was clicking on our ref link to the subscription list to get back on the list, but nothing is working. Still Manychat does not see subscription

1 reply

Fabio Gaulke
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  • Manychat Community Moderator
  • 1404 replies
  • July 15, 2025

Hi, ​@hefajj. Does something different happen if the user sends you a message (without any automaton or button clicking)?

 

And is this happening to all users or just some of them?