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Contact stopped notifications. Sending isn't available until contact resumes them.

→ user even after clicking “get updates” is not able to resubscribe.
When we deleted the contact from Manychat to refresh it in Manychat database, there is still no reaction after clicking “get updates”. 

User tried all setting in messanger, also was clicking on our ref link to the subscription list to get back on the list, but nothing is working. Still Manychat does not see subscription

Hi, ​@hefajj. Does something different happen if the user sends you a message (without any automaton or button clicking)?

 

And is this happening to all users or just some of them?


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