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Hello, 

Just started with ManyChats. I am confused with what a “contact” means. If I have my set audience and followers, and they engage in my content and continue to use various “trigger words” for various automation replies, will each time they “trigger” count as a new contact, or do they get stored as a saved contact that does not affect the 500-1000 free contacts you get with the first subscription tier. 

I can’t seem to find an answer to this in the FAQ. 

Thank you, 

Luci 

Hi, ​@DesertLilyBilingualSpeech!

 

In a nutshell, a Manychat Contact is created once someone interacts with your profile, and it turns into a DM. And this happens if they're using keywords in your post comments or if they send you any kind of DM (in this case, a contact is created even if no keyword is used).

 

So, if someone...

  • comments on your post and don't use a Keyword = NO Contact created
  • likes, saves or shares your post/ story = NO Contact created
  • comments a keyword in some post = Contact created
  • sends you a DM (with or without a keyword) = Contact created
  • responds to your story = Contact created

 

You just need to remember: if something triggers any automation and/or interacts with you via DM = Contact created!

😉

Hi ​@Fabio Gaulke thank you for your answer. I have a follow up scenario. If person A - Erica, comments “freebie” to trigger an automation on one post- contact is created. 

But if Person A- Erica comments on a different post “help”, and triggers for a different automation, does this count as a new contact or one that’s established?

Is there a limit to how many “established” contacts you can have or does it save each interaction with the trigger words? 

I am just making sure I understand before setting up our first automation. 

Thank you, 

Luci 

 

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