Hi everyone,

I’m having some trouble with conversation starters in ManyChat and was wondering if anyone else has run into this.

I currently have two conversation starters working fine, but I’m trying to add another one that’s pretty important to my business. The issue is:

• When I try to edit the response of the new conversation starter, it doesn’t let me build out the automation.

• Once it goes to the Routing tab, I can’t set the trigger as “Conversation Starter.”

• It basically stops me from connecting it to the flow I need.

Has anyone experienced this before? Am I missing a step, or is this a bug?

I even created a Loom video to show what’s happening: �

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Any help would be much appreciated — this link/conversation starter is really important to my business. Thanks in advance!