Hi all, I have created a quiz where I want the ability to remind users to answer the questions if they don’t answer or “drop off”.
Currently the set up is this:
But when I run through it, if I drop off on the second question, it sends me the reminder message for BOTH questions. So if I’m on question 3, I get it three times etc.
I have tried SO MANY THINGS and I can’t get it to work!
+3Hi,
Just put the Wait node before the Condition:
If you leave the condition before, it will run at the same instant the user receives the message block and pause at the wait node. This doesn’t give time to the user click and get the tag.
Hi
TY!
+3Hi
TY!
If you tested it before, your contact probably has the tag applied. In this case, the condition will be true and nothing will happen. So check your contact and remove the conditional tags.
PS: at the end of the automation, you could set and Action step to remove these conditional tags. This would make the flow work as expected again if the contact triggers it once more. 😉
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