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createSubscriber API - "Permission denied to import wa_id" - How to enable this feature?

  • March 22, 2026
  • 2 comments
  • 29 views
FuKyo Agency

Hi everyone,

I'm on ManyChat Pro and I'm trying to create WhatsApp subscribers via API using the createSubscriber endpoint. My use case: leads fill out a Tally form (with explicit WhatsApp opt-in consent), Make processes the data, and I need to automatically create the WhatsApp contact in ManyChat to deliver personalized results via an approved template.

The endpoint appears in my API swagger documentation and accepts whatsapp_phone as a parameter. But when I call it passing first_name, whatsapp_phone, and consent_phrase, I get this error:

"Permission denied to import wa_id. Please contact support to enable this feature"

I've confirmed:
- Pro plan active
- WhatsApp Business number connected and active
- Approved template (resultado_diagnostico) already set up
- Explicit opt-in consent collected in the form
- The createSubscriber endpoint is visible in my swagger

I've seen other posts mentioning this requires internal enablement by ManyChat support. Can anyone confirm if this is still the case in 2026, and if so, what's the fastest way to get it activated?

If there's a moderator reading this, would really appreciate if you could escalate this to the support team directly.

Thank you!

Best answer by Gustavo Boregio

Hey ​@FuKyo Agency first of all, make sure you’re on the PAID PRO Plan and not on Trial. Some API endpoints are restricted on the Trial.

If you still get the error and are not on Trial, you need to open a ticket with support so they can do enable it for you.

Check at the bottom of this page for instructions to do it: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

Make sure you include the phone number and your page URL so they can identify you quickly. Also, make sure you explain to them how opt-in will be done.

    2 replies

    Gustavo Boregio
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    • Gustavo Boregio
    • Community Moderator & Expert
    • Answer
    • March 23, 2026

    Hey ​@FuKyo Agency first of all, make sure you’re on the PAID PRO Plan and not on Trial. Some API endpoints are restricted on the Trial.

    If you still get the error and are not on Trial, you need to open a ticket with support so they can do enable it for you.

    Check at the bottom of this page for instructions to do it: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

    Make sure you include the phone number and your page URL so they can identify you quickly. Also, make sure you explain to them how opt-in will be done.

    🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
    KVstudio
    • KVstudio
    • Up-and-comer
    • May 13, 2026

    Hi!

    I came across your post and I have the exact same issue. I am on ManyChat Pro and getting this error when trying to create WhatsApp subscribers via the API:

    "Permission denied to import phone, wa_id, email. Please contact support to enable this feature."

    My setup is also similar to yours — I am using n8n to automate creating WhatsApp contacts from Google Sheets and then sending an approved WhatsApp template via the ManyChat API.

    Did you manage to get this resolved? If so, could you share how you fixed it or what ManyChat support told you?

    Really appreciate any help!

    Thank you!

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