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Customer messages with image + text only show the image in the ManyChat app (text missing)

  • January 18, 2026
  • 1 reply
  • 15 views
jayfar

Hi all,

I’ve noticed an issue with the ManyChat mobile app: when a customer sends an image with text (caption/message), the app only shows the image. The text doesn’t appear unless I check the conversation on desktop.

It’s pretty inconvenient when replying on the go, and it feels like something that should be a quick fix.

Is this a known issue? And is there a fix planned, or any workaround in the meantime?

Thanks!

      1 reply

      cata_rendon
      Forum|alt.badge.img+4
      • cata_rendon
      • Manychat Community Moderator
      • January 20, 2026

      Hi ​@jayfar , probably you can check you Manychat account from your mobile browser instead from the app and see if you can check it from there… not a perfect solution but at least it will give you access to the info on the go. 

      Hope this helps,

      Cheers

      Cata Rendon

      https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
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