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Data collection on IG preview don't work


lenu

I'm using data collection to request a user's email on Instagram direct.
When testing automation using Instagram preview, ManyChat seems to bypass the user input step and move straight to the next action.
I've also tried the default templates, but the issue persists.

Gustavo Boregio
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​@lenu can you share a screenshot of your setup? Maybe we can get a better idea of what's happening by looking at it.

 


lenu
  • Up-and-Comer
  • March 4, 2025

Sure, thanks!

This is template I’m testing and keep skipping email request.

 


Gustavo Boregio
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​@lenu make sure to preview it in IG (with the option below selected):

 

And check that the Data Collection expires setting isn't too short:

 


lenu
  • Up-and-Comer
  • March 4, 2025

Thanks, my setting seems correct.

 


Gustavo Boregio
Forum|alt.badge.img+6

​@lenu ok, in that case, your only option is to report to support :(

https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat


lenu
  • Up-and-Comer
  • March 4, 2025

Oh, I know.

Thanks for support!

Lenu


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