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Question

Default DM Reply

  • June 17, 2026
  • 1 comment
  • 12 views

HelloRaine

Hello! I have the default reply enabled. It sends the automated message every time someone sends me a DM. Is it supposed to be like that? 

 

How do I make it so if it is the first time messaging they get the automated reply, but no more after that? So just one automated reply per contact.

 

TY

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • June 19, 2026

Hi ​@HelloRaine you can set it to 'Once every 24 hours' and it will stop triggering with every message.

Here's how:

https://help.manychat.com/hc/en-us/articles/14281159586588-Default-Reply-in-Manychat

These are instructions for Messenger, but IG and other channels are the same.