Hi everyone,
I have a Default Reply automation set up in ManyChat for WhatsApp. The trigger is configured as "User sends a message" (Default Reply — triggered when a contact sends a message the bot does not recognize as an automation).
The problem: When a contact sends a message, the Default Reply does NOT fire and they never receive my sequence (WhatsApp Service Menu with my intro messages).
My setup:
- Trigger: Default Reply (user sends unrecognized message)
- Frequency: set to "every time" (I want it to fire on every new message)
- Status: automation is LIVE
- The flow shows 7 Sent / 71.4% Delivered / 0% Clicked — so it sent a few times before, but now it seems to stop triggering
What I've already checked:
- The automation is toggled ON (blue toggle)
- It is published (LIVE badge is showing)
- The Default Reply is enabled in settings
Questions:
- Why would Default Reply stop triggering for new incoming messages?
- Could another active automation be intercepting the messages before Default Reply fires?
- Is there a conflict with Keywords or other flows that might take priority?
Any help would be greatly appreciated! 🙏