Dear Manychat Support Team,
I am writing to kindly request a review and removal of a device hardware ID restriction on my account.
Previously, my brother logged into his account using my personal device, and his account was subsequently banned. I recently realized that his session was still active on one of my devices, which caused my devices/IP to be included in the automated block.
I have now completely logged out of his account, cleared all app data, and removed browser cookies across all my devices. My account (mimogja4447@gmail.com) is completely independent, and I strictly follow Manychat's terms of service.
Could you please lift the device restriction from my devices so I can manage my account and channels properly?
Account Email: mimogja4447@gmail.com
Devices: iPhone 17, iPhone se2022, iPad 2025
Thank you for your support.
