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Disable ManyChat tracker when sending external URL in chat

  • March 23, 2026
  • 2 comments
  • 11 views

random-user

I’m trying to configure the chatbot to send an external URL (usually a Facebook/Instagram reel video) in Facebook Messenger or Instagram Direct Message. However, when the user taps on the external link, it usually trigger ManyChat tracker URL first, then redirect the user to the actual URL of the reel video. I already turned off the the setting “Automatically send events to the Conversation API ...” in Settings/Ads Optimization, but this behavior is still occurring.

Best answer by Gustavo Boregio

@random-user go to Settings > General and disable the URL shortener:

 

2 replies

Gustavo Boregio
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  • Community Moderator & Expert
  • Answer
  • March 23, 2026

@random-user go to Settings > General and disable the URL shortener:

 


random-user
  • Author
  • Up-and-Comer
  • March 24, 2026

@Gustavo Boregio Thanks for the answer. It works!