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DM Automation Event Calendar Entry download not possible

  • December 7, 2025
  • 2 replies
  • 12 views

Pat_Unpockbar

Hello everyone!

I just created my first automation and immediately ran into a problem. The automation and the trigger work correctly, and the user receives a calendar entry as a download, which is generated in the background via a link/URL using “AddsCal”.
However, after clicking the link, the in-app browser opens but the download does not start — the page remains white (see screenshot).
If I open the page in the external browser via the three dots in the top right corner, the calendar entry loads successfully.

Has anyone tried something similar or experienced the same issue? Thanks in advance for any suggestions or solutions!

Regards from Vienna!

Pat

 

Best answer by Fabio Gaulke

Hi, ​@Pat_Unpockbar!

 

Sometimes Instagram's internal browser also gives me headaches… 🫠

What I normally do that helps: use a link shortener (Bitly, Switchy, etc) to create a redirection to your download link. This has a high chance to solve the issue. 

And if that doesn't work, Test disabling Manychat's internal URL Shortener:

Here you have the drawback of losing CTR info

 

Hope this helps!

2 replies

Fabio Gaulke
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  • Manychat Community Moderator
  • Answer
  • December 8, 2025

Hi, ​@Pat_Unpockbar!

 

Sometimes Instagram's internal browser also gives me headaches… 🫠

What I normally do that helps: use a link shortener (Bitly, Switchy, etc) to create a redirection to your download link. This has a high chance to solve the issue. 

And if that doesn't work, Test disabling Manychat's internal URL Shortener:

Here you have the drawback of losing CTR info

 

Hope this helps!


Pat_Unpockbar
  • Author
  • Up-and-Comer
  • December 10, 2025

@Fabio Gaulke Thanks for the hint about the link shortener! It’s an extra step, but it works well!