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Question

DM new followers not working

  • July 5, 2026
  • 4 comments
  • 29 views
Mark

Hi guys,
I set up my DM to new followers but its not firing.
Any ideas what I might have done wrong? Its definitely live and looks like its setup correctly.

    4 replies

    Gustavo Boregio
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    • Gustavo Boregio
    • Community Moderator & Expert
    • July 6, 2026

    Hey ​@Mark there’s currently a bug with Meta and this feature, causing it to have issues in some accounts.

    Here’s the status report:

    https://status.manychat.com/cmmxljn3s01ntuud42lsa7zud

    If your setup looks correct, I suggest you talk to support so they can check and possibly add your account to the list of affected users.

    🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
    S
    Forum|alt.badge.img+1
    • samar
    • Smooth talker
    • July 6, 2026

    ​@Mark, Could you send a quick loom video of setup? 

    https://www.upwork.com/freelancers/syeds159?mp_source=share
    Friday Stairs

    Hello!

    Our DM New Followers Automation is not working.

    How can we communicate with support?

    Gustavo Boregio
    Forum|alt.badge.img+7
    • Gustavo Boregio
    • Community Moderator & Expert
    • August 21, 2026

    Hey ​@Friday Stairs here are the instructions to get help:

    https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

     

    🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
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