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Question

DM to New Followers in IG Not Working

  • November 28, 2025
  • 3 replies
  • 6 views

patriciopawel

Hi, so I have all set up properly, my IG connected and all the automation done to say HI to my new followers.

But its not triggering anything.

Any ideas?

 

 

3 replies

Fabio Gaulke
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  • Manychat Community Moderator
  • November 28, 2025

Hi, ​@patriciopawel!

 

That’s a super new feature and some accounts are having some bugs.

But, before opening a ticket to the support team, did you test it without the wait node right after the trigger?

 

I would test it. And if it still doesn’t work, open a ticket. The support team will be able to investigate it further: How to get support from Manychat – Manychat Help

 

Hope this helps!


patriciopawel
  • Author
  • Up-and-Comer
  • November 28, 2025

Hi Fabio, thanks for the reply. Yes, actually it hadn’t a wait node before, and the automation was totally simple: just the trigger and then some text. Wasn’t working neither.


Fabio Gaulke
Forum|alt.badge.img+3
  • Manychat Community Moderator
  • November 28, 2025

Hi Fabio, thanks for the reply. Yes, actually it hadn’t a wait node before, and the automation was totally simple: just the trigger and then some text. Wasn’t working neither.

 

I had some hope… 😅😂

Now the only option left is to contact the support team.

Wish you luck!