Hi guys
I went through all troubleshooting steps , I refreshed permissions etc
I have over 100 DMs and they show up on manychats and my contacts on many chats but they are not receiving the automated message.
It was working fine when i tested it but now not working when the story went live
Any help would be appreciated
+3Hello,
Since you have already refreshed the permissions and checked the basics, I recommend taking a quick look at this article to ensure every technical requirement for Instagram is properly aligned: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
Sometimes a small detail in the account handoff settings can prevent live triggers from firing correctly, even if tests worked before.
If you go through all the points in that article and the messages still aren't being sent, the next step would be to contact the support team: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
Hope this helps! 🙌
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