I want to know, if Whatsapp users that interact with my account and send messages count as contacts or if they are kept separate. Also, if I already have an existing contact list of Whatsapp users that have interacted with me, can I import them in Manychat and would I have to get their permission to send them messages again, even though I got that permission in the past?
Thank you for your help! :)
Best answer by rodrigo_silvano
Hey,
Regarding your first question, yes, they count as a contact of your Manychat account.
As
If you can’t import contacts to your Manychat account, you’ll need to have a PRO account and/or contact the Manychat support team for them to enable this feature.
Here’s some extra information: https://help.manychat.com/hc/en-us/articles/14281110746012-Contacts-tab-Overview#h_01JCK8RJ1TQY5X1DMFK2SVRZG9
Let me know if this helps 🙂
I want to know, if Whatsapp users that interact with my account and send messages count as contacts or if they are kept separate. Also, if I already have an existing contact list of Whatsapp users that have interacted with me, can I import them in Manychat and would I have to get their permission to send them messages again, even though I got that permission in the past?
Thank you for your help! :)
Yes, you can import them in Manychat via a CSV file.
+4Hey,
Regarding your first question, yes, they count as a contact of your Manychat account.
As
If you can’t import contacts to your Manychat account, you’ll need to have a PRO account and/or contact the Manychat support team for them to enable this feature.
Here’s some extra information: https://help.manychat.com/hc/en-us/articles/14281110746012-Contacts-tab-Overview#h_01JCK8RJ1TQY5X1DMFK2SVRZG9
Let me know if this helps 🙂
Hi
I have a list of numbers that I wanted to upload it for WhatsApp and they are the same contact list I currently have on ManyChat just different channel. When I re-upload their numbers, I notice some status are “Updated” while some “Created”. The newly created ones counted a new contact although I already have them in ManyChat as FB or IG. Do you know why does this happen? Why not update all instead?
However, I still have one question. Would I have to opt in the imported contacts again, even though I already have their approval to send them messages?
+4
+4
However, you can merge contacts manually. Here’s the step-by-step guide: https://help.manychat.com/hc/en-us/articles/14281101369116-How-to-merge-duplicate-contacts
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
