Hi! We have multiple influencers on IG that make posts with our products and then add us as collaborators. I want to reply and send DMs to comments on those posts. Can someone give me a definitive answer on if manychat works with collab posts and can do this? To be clear we are the collaborator, not the original poster. Thanks!
Solved
Does ManyChat Work with Collaborative Posts?
Best answer by Cansu
Hi everyone! Want to share a quick update here that a keyword posted on either of the profiles will now trigger the automation 🤝
+1Hi
Collaborative posts can only be used if you are the original author. I'm sharing below the ManyChat help article on this topic.
https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger#h_01J3JMDBX62TDGP5YPYE2RPMFK
+3Hi everyone! Want to share a quick update here that a keyword posted on either of the profiles will now trigger the automation 🤝
Hi everyone! Want to share a quick update here that a keyword posted on either of the profiles will now trigger the automation 🤝
Hey Cansu! Does this also include if you aren’t the originator of the post? Because I tested it not being the primary person who post and it didn’t automate any dms.
+3Hey
Let's say you publish a post and invite another account to collaborate on it. In this case, your Manychat automation handles all responses — regardless of which profile a commenter views the post from.
Anyone who comments with a specified keyword, whether they find the post on your profile or the collaborator's, triggers your automation and receives the configured DM and public reply. Comments and public replies appear on both profiles, but your account is always the one responding.
You can check out the full help center article here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-trigger#h_01JS1VVDMNRHRVH79W4MHCD5SC
Hey
Let's say you publish a post and invite another account to collaborate on it. In this case, your Manychat automation handles all responses — regardless of which profile a commenter views the post from.
Anyone who comments with a specified keyword, whether they find the post on your profile or the collaborator's, triggers your automation and receives the configured DM and public reply. Comments and public replies appear on both profiles, but your account is always the one responding.
You can check out the full help center article here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-trigger#h_01JS1VVDMNRHRVH79W4MHCD5SC
Hey Cansu. I don’t think your example fully answers the question. In reading the help centre article, it reads as those the original poster has to have a ManyChat account to trigger an automation.
💡 This only works when the account that originally publishes the collaborative post is connected to Manychat. If the original poster does not have a Manychat account connected, the automation will not trigger — even if your account is connected.
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