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I’m using ManyChat to automate a follow up when someone clicks one of my Instagram ads.

This is working fine.

However, I want it to send them a second chaser message ONLY if they don't respond to the initial message: if they do respond, they should not receive a second chaser message, as I will be taking the conversation myself.

Is this possible? This surely must be a common use case but  I can’t find anything about it anywhere.

 

​@Luke_Sz you have to setup conditions, tags and smart delays to achieve this.

Something like this:

 

​@Luke_Sz you have to setup conditions, tags and smart delays to achieve this.

Something like this:

 

Thanks for the response Gustavo!

This makes sense.

However, I’m not sure if there’s any way to do this with ‘response to message’ rather than ‘button clicked’?

Many thanks,

Luke

​@Luke_Sz yes, you can do it with Data Collection and storing the response in a User Field for example ;)

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