Skip to main content
Solved

Double messagging

  • September 27, 2025
  • 1 reply
  • 19 views
berkandacgil

After user input their phone on instagramWhile collecting data , Automation send next question twice .

ı don't understand unsupported message type

Best answer by Gustavo Boregio

​@berkandacgil so you where waiting for a user input (probably a text or a number?), and the contact sent the ‘unsupported message type’. Since the input wasn’t the type of content you were waiting for, Manychat tried again to capture the right content.

The unsupported message type is usually a sticker that the person sends and cannot be viewed in Manychat.

Hope this helps!

    berkandacgil

    1 reply

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • Answer
    • September 29, 2025

    ​@berkandacgil so you where waiting for a user input (probably a text or a number?), and the contact sent the ‘unsupported message type’. Since the input wasn’t the type of content you were waiting for, Manychat tried again to capture the right content.

    The unsupported message type is usually a sticker that the person sends and cannot be viewed in Manychat.

    Hope this helps!

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    Community Terms & ConditionsCookie settingsAccessibility statement