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Question

Duplicates

  • February 27, 2024
  • 1 reply
  • 31 views

Jim
  • Up-and-Comer

I have so many customers whose numbers are duplicated based on their mobile numbers. How do I remove duplicates?

1 reply

Digitalmateus
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  • Message Musketeer
  • February 27, 2024

is it whatsapp number? phone number?

can you send a screenshot?

usually, if you want to add a contact that has already that phone number, it won’t work.. you’ll get a message saying, contact was updated, not created..

so, I don’t have any contact duplicated according to their phone number.. 

what you have is same contact with different channels but you can merge them