Since Friday this data collection block hasn’t been working and people haven’t been able to supply their email addresses or phone no.’s? Is anyone else seeing issues with the email/phone no. data collection prompt?
Question
Email/Phone Data Collection blocks not working
+2Yes I am too. Have put a ticket into support but no response yet. I was mid-launching a client’s new funnel - 24 hours was amazing, then it all went wrong. It’s the email block for me, in every single flow.
I’m seeing the same issue across multiple ManyChat accounts.
Everything was working normally until around Aug 7. Since then, email and phone captures have dropped by around 95%, while new Messenger subscribers are still coming through normally.
Our webhook/backend is healthy and receiving requests successfully. The issue appears to be that the Email Address and Phone Number custom fields are no longer being populated, so our “Custom field value changed” automations never fire.
I tested the endpoint manually and it works correctly.
Is anyone else seeing Data Collection blocks fail to save email/phone values since Aug 7? This is affecting multiple accounts for us, so it doesn’t look isolated to one flow or page.
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