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EMAIL VERIFICATIONS

  • January 3, 2026
  • 1 comment
  • 48 views
ROBINSON
Subject: Unable to verify email address and receive confirmation code

Hello,

I am having trouble verifying my email address (diazrobin1970@gmail.com) for my Manychat account. I am not receiving the confirmation code in my inbox or spam folder.

When I try to use the "Resend code" option, I receive an error message that says "Email is already in use by another user" (as shown in the attached screenshot).

I am currently locked out of my account and cannot proceed. Could you please investigate this issue and help me regain access to my account?

Thank you,

    1 reply

    rodrigo_silvano
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    • rodrigo_silvano
    • Community Moderator
    • February 1, 2026

    Hey, ​@ROBINSON 

    I’m sorry to hear that you can use you account due to not receiving the verification code.

    To be able to help you I suggest you to contact the Manychat support team and they will happy to assist you further 😀

    Please, follow this link: https://help.manychat.com/hc/en-us/p/get_support_page

    Note: In the future, do not share your personal info (as your email) publicly for your own safety.

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