This happens when the field doesn’t have a value set.

Check Settings > Logs to see if you have any errors. Most likely you’ll see something wrong there (if the rest of your setup is correct).

Hi,

Thanks for replying.

I have checked the logs.. All seems OK there..

Anything else you can suggest 

Thanks

Ok, then the User Field is not being set correctly.

It should be added at the bottom of the ChatGPT widget, like this:

In this case, the custom field would be ‘answer’.