KDK wrote:
Sentre wrote:
I’m having the same problem!
did you find a solution yet?
Hi! I did get mine resolved. I remember when I was having that problem and a few other technical difficulties, I couldn’t find anywhere to get help. So I went into settings to cancel my membership, and when I tried to cancel, it asked me to explain why, so I complained that I was having issues and there was no way to get help. Very shortly after, a real person named Gabriel responded to me and gave me very specific help with screen recordings and everything. He continued to correspond with me until I got everything resolved. Now I see in the help center there is a “Submit Request” button at the top, so maybe you could open a ticket there and get help like I did. I was having a whole host of problems, I couldn’t turn on my trigger because I needed to have only one content block in my first message, but I didn’t understand what that meant. Gabriel showed me an example of what to do and that solved the problem. This is the piece of advice he gave me that fixed it: “Your first block is a User Input block. Please replace it with a common message block and add a Quick Reply.” He showed me how to do this in a video too. I followed the instructions, had to change my automation a bit, and then my trigger turned on and Facebook could find my flow.
