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FACEBOOK ACCOUNT DELETED... can't log into manychat

  • December 5, 2024
  • 7 replies
  • 74 views

tristannrobinson

My facebook account was deleted/suspended by facebook, my log in prompt to get into my manychat account was by logging in by facebook, now i can’t log in and im sitting here getting billed

 

NO HELP FROM SUPPORT, IM SITTING HERE GETTING BILLED NO EMAILS BACK

7 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • December 5, 2024

Hey ​@tristannrobinson use this form to submit a ticket:

https://help.manychat.com/hc/en-us/requests/new?ticket_form_id=12734509953820


rodrigo_silvano
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  • Manychat Community Moderator
  • December 5, 2024

Hey, ​@tristannrobinson 

I’m sorry to hear that!


Did you follow this article? https://help.manychat.com/hc/en-us/articles/14281439783324-My-Facebook-page-got-blocked

 

If it doesn’t help, you can submit a ticket here: submit a ticket


tristannrobinson

Hey ​@tristannrobinson use this form to submit a ticket:

https://help.manychat.com/hc/en-us/requests/new?ticket_form_id=12734509953820

I already did, nobody is helping or reaching out, this is terrible!


tristannrobinson

Hey, ​@tristannrobinson 

I’m sorry to hear that!


Did you follow this article? https://help.manychat.com/hc/en-us/articles/14281439783324-My-Facebook-page-got-blocked

 

If it doesn’t help, you can submit a ticket here: submit a ticket

already did this, submitted 2 tickets, nobody is helping!


Gustavo Boregio
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  • Manychat Community Moderator
  • December 5, 2024

Hey ​@tristannrobinson support team is telling me they replied to you yesterday, asking for more information.

Could you check your spam folder to see if you got it?

If you don’t see it, please submit another ticket as it’s likely that your email address is wrong and the team can’t get in touch with you. If possible, use the email address originally associated with your FB account that was blocked to make it easier for the team to find your information.


tristannrobinson

Hey ​@tristannrobinson support team is telling me they replied to you yesterday, asking for more information.

Could you check your spam folder to see if you got it?

If you don’t see it, please submit another ticket as it’s likely that your email address is wrong and the team can’t get in touch with you. If possible, use the email address originally associated with your FB account that was blocked to make it easier for the team to find your information.

I have looked through all my emails, i have received nothing, i will link my email here for you, can you please forward it to have them fix this issue please? this is also the email linked with the facebook account. Looking forward to receiving an email today!

Tristannrobinsonig@gmail.com 


Gustavo Boregio
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  • Manychat Community Moderator
  • December 5, 2024

Yeap, support has the wrong email - the one you submitted seems to have an N missing.

I’ll ask them to reach out to you.