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Facebook ad account missing on whatsapp CTWA triger

  • October 20, 2025
  • 2 replies
  • 20 views

Izhar

I am trying to create an automation triggered by CTWA but can’t find any ad account to select in the trigger.

I made sure that my profile has admin access to the ad account, I even granted Manychat prtner with access to the ad account from business portfolio… nothing helped.

 

2 replies

ayesha
  • Rising Conversationalist
  • October 20, 2025


Make sure the admin account is shared with ManyChat under Business Settings → Ad Accounts with full admin access.
Then go to ManyChat → Settings → Ad Accounts and click Refresh/Reconnect.
After syncing, the ad account should show in the CTWA trigger.


rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • November 16, 2025

Hey ​@Izhar 

Did you try what ​@ayesha suggested? Is it worked?