Hi everyone,
I'm having trouble with my Facebook Comment Auto-reply; it’s completely stopped working for both my organic posts and ads. I've tried troubleshooting based on the standard checklist, but no luck so far.
Solved
Facebook Comment Auto-Reply Not Working (Meta Marketing Messages Update?)
Best answer by Fabio Gaulke
Hello,
That is definitely a frustrating situation, especially when it impacts both your organic reach and your paid campaigns. Since you have already gone through the standard troubleshooting checklist, there is a specific configuration that often causes this type of behavior...
I recommend checking the Conversation Routing settings. Although the primary documentation for this is focused on Instagram, the logic and many of the steps apply directly to Messenger as well. You can find the details here: https://help.manychat.com/hc/en-us/articles/14281188830748-Conversation-Routing-for-Instagram
If you review those settings and the automation still does not trigger as expected, it might be necessary to open a ticket for the Support Team: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
Hope this helps!
+3Hello,
That is definitely a frustrating situation, especially when it impacts both your organic reach and your paid campaigns. Since you have already gone through the standard troubleshooting checklist, there is a specific configuration that often causes this type of behavior...
I recommend checking the Conversation Routing settings. Although the primary documentation for this is focused on Instagram, the logic and many of the steps apply directly to Messenger as well. You can find the details here: https://help.manychat.com/hc/en-us/articles/14281188830748-Conversation-Routing-for-Instagram
If you review those settings and the automation still does not trigger as expected, it might be necessary to open a ticket for the Support Team: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
Hope this helps!
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