Is ANYONE using Facebook comment to DM successfully?
Has ANYONE got an example where their Facebook automations are being opened and responded to?
Is ManyChat now REDUNDANT on Facebook and NOT FIT FOR PURPOSE?
My account is 6 months old and had strong engagement, but for first 4 months only had 1% delivery/open rate. After reading various forums on here and speaking to Meta agents, I disconnected ManyChat (MC) to rebuild trust in my account.
I responded to comments manually for over 60 days (note physically impossible to respond to all) and reached a point where response rate was 45-50%.
I reconnected MC this week, have limited the number of messages sent (using a niche trigger word) to prevent any “spam-like” behaviour. I set up 10 variations in comment responses, and 12 variations for the DM. These are sent with smart delays and include no buttons or links, just conversational.
Despite this, I am back to a 1% open rate. At the same time I have continued to manually send messages with a 45% open/response rate.
I am using the exact same comments and DM’s in my manual messages vs the automated, and 45% of people type a response to my manual messages.
Per the “AI Help” on MC website, the message is not active till I get a response vs my manual DM’s are already active and I am therefore more likely to get a response. Please expand on this - how can I change this/does this mean that Manychat will always go to spam and therefore not seen? Is ManyChat redundant and not fit for purpose on Facebook despite being an approved partner?