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Question

Facebook Messenger connects as NEW FREE ManyChat account instead of existing Pro account

  • February 15, 2026
  • 1 reply
  • 10 views
Eccboss

Hi everyone,

I already have an active ManyChat Pro account.
Instagram and TikTok are connected and working correctly.

Problem:
When I try to connect Facebook Messenger, ManyChat forces me into creating a NEW FREE account / NEW Facebook Page.
There is NO option to connect my existing Facebook Page + Messenger.

Details:
- I am admin of the Facebook Page
- Correct Facebook profile is used
- Page already has Messenger enabled
- Same Business Manager is used
- Still, ManyChat always redirects to “create new account”

I’ve tried:
- Removing all Facebook connections
- Incognito browser
- Reconnecting in different order
- Checking admin permissions

Nothing works.

Has anyone experienced ManyChat forcing a new free account instead of linking an existing Page?
Is this a known permission / workspace / Business Manager bug?

Any real solution (not generic permission advice) is appreciated.
 

    1 reply

    Segna
    • Segna
    • Up-and-Comer
    • February 15, 2026

    This usually means your Facebook Page is already linked to another ManyChat workspace.

    Log out and sign back in using the same login method as your Pro account, then check the workspace switcher. If the Page was connected before, disconnect it from the old workspace first since a Page can only belong to one ManyChat account.

    If it still creates a new account, contact ManyChat support to release or merge the Page.

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