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Facing Problems Related to Custom User Field.

  • April 20, 2025
  • 4 replies
  • 53 views

a.munam71

I have added these details in order summary, but during test (1st Image) details are not fetching into it.

Best answer by Gustavo Boregio

Got it ​@a.munam71 

I don’t see any action setting the user fields price, item ordered, pickup location, etc. How are these being set? 

They do not get automatically set, you have to set them through actions or data collection.

If you need help going over the details and getting your automation fixed, you can checkout my troubleshooting call option.

Hope this helps!

4 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • April 21, 2025

@a.munam71 make sure you’re capturing the fields correctly and storing them in the right User Fields.

If you can show us your setup prior to that, we may be able to help. For example, of when you’re setting the fields Category, Price, etc.


a.munam71
  • Author
  • Up-and-Comer
  • 2 replies
  • April 22, 2025

Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • 2821 replies
  • Answer
  • April 22, 2025

Got it ​@a.munam71 

I don’t see any action setting the user fields price, item ordered, pickup location, etc. How are these being set? 

They do not get automatically set, you have to set them through actions or data collection.

If you need help going over the details and getting your automation fixed, you can checkout my troubleshooting call option.

Hope this helps!


a.munam71
  • Author
  • Up-and-Comer
  • 2 replies
  • April 22, 2025

I can’t book a call. I am newbie and learning. Just tell me here, it will be grateful. How I can do this by action???