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FB Business Page says "connected" in settings but I can't access

  • October 17, 2025
  • 3 replies
  • 19 views
StrawberryLightning

Hey- I currently have IG connected, and am trying to add my FB Business Page. When I go to settings > Channels > Facebook Messenger, my business page pops up right away and it already says “Connected” in gray. But in my home page and everywhere else it only shows 1 channel-- my IG-- and I can’t create automations for the FB Business Page. 

 

I’ve tried disconnecting and reconnecting Facebook. I went into Meta and made sure that my page is in fact a Business page and also put it under a Meta “Business Suite”. In Facebook Settings, I see that ManyChat has permissions… but seemingly no meaningful access within ManyChat. 

 

Any advice?? TYIA.

Best answer by Raquel C

Hi ​@StrawberryLightning I saw that our support team got to solve this issue by finding out you had two separate Manychat accounts under your profile. Hope you all issues are solved now 🤗

    3 replies

    rodrigo_silvano
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    • rodrigo_silvano
    • Manychat Community Moderator
    • 1002 replies
    • October 17, 2025

    Hey, ​@StrawberryLightning 

    I’m sorry to hear that!

     

    I understand that you’ve followed some steps to guarantee that the connection is ok, but I’m going to share with you this help article that you may find useful for your situation.

    https://help.manychat.com/hc/en-us/articles/14281438557468-Can-t-connect-Facebook-to-Manychat#h_01J5ZZW7Q710547TC1NQXXR1V0

    If, after all the steps you can’t connect your FB page, there is a link to contact the Manbychat support team at the end of the article.

    Let me know if you have further questions 🙂

    rodrigosilvano.pt | Automate with intelligence - Surprise with experience
    StrawberryLightning

    Hey ​@rodrigo_silvano-- I really appreciate you taking the time to respond! I went through all the steps in the article (some I had already done, but I double checked them) and still am at an impasse, unfortunately. I’ve reached out to the ManyChat team directly. Thanks again for your response-- it helps to feel like I’m not shouting into the void. 

    Raquel C
    Manychat Team Member
    Forum|alt.badge.img+3
    • Raquel C
    • Manychat Community Manager
    • 237 replies
    • Answer
    • October 27, 2025

    Hi ​@StrawberryLightning I saw that our support team got to solve this issue by finding out you had two separate Manychat accounts under your profile. Hope you all issues are solved now 🤗


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