Skip to main content

Hey- I currently have IG connected, and am trying to add my FB Business Page. When I go to settings > Channels > Facebook Messenger, my business page pops up right away and it already says “Connected” in gray. But in my home page and everywhere else it only shows 1 channel-- my IG-- and I can’t create automations for the FB Business Page. 

 

I’ve tried disconnecting and reconnecting Facebook. I went into Meta and made sure that my page is in fact a Business page and also put it under a Meta “Business Suite”. In Facebook Settings, I see that ManyChat has permissions… but seemingly no meaningful access within ManyChat. 

 

Any advice?? TYIA.

Hey, ​@StrawberryLightning 

I’m sorry to hear that!

 

I understand that you’ve followed some steps to guarantee that the connection is ok, but I’m going to share with you this help article that you may find useful for your situation.

https://help.manychat.com/hc/en-us/articles/14281438557468-Can-t-connect-Facebook-to-Manychat#h_01J5ZZW7Q710547TC1NQXXR1V0

If, after all the steps you can’t connect your FB page, there is a link to contact the Manbychat support team at the end of the article.

Let me know if you have further questions 🙂

Hey ​@rodrigo_silvano-- I really appreciate you taking the time to respond! I went through all the steps in the article (some I had already done, but I double checked them) and still am at an impasse, unfortunately. I’ve reached out to the ManyChat team directly. Thanks again for your response-- it helps to feel like I’m not shouting into the void. 

Community Terms & ConditionsCookie settingsAccessibility statement