Skip to main content
Solved

FB-only-connected account, BUT shows WhatsApp subscription instead...!

  • October 11, 2024
  • 1 reply
  • 23 views
David_Ezih

Hi everyone,

I recently ran into a situation where:

  • We have a Manychat account with ONLY Facebook page account connected
  • However, for some reason...some users (subs) are being marked as “opted-in for WhatsApp”, even though NO WhatsApp account is connected to this Manychat account.

Anyone have any idea why this may be the case please?

And more so, how to resolve such situation?

SEE SCREENSHOT ATTACHED, OF CONTACT SHOWING THIS:

 

Thanks!

Best answer by Gustavo Boregio

@David_Ezih if you ask for their phone in your automations, and check the box to opt them into Whatsapp, they will be opted in to Whatsapp ;)

Having these users opted into Whatsapp doesn’t change anything in your account - it won’t increase your billing or affect anything else.

View original

    Gustavo Boregio
    Forum|alt.badge.img+6

    @David_Ezih if you ask for their phone in your automations, and check the box to opt them into Whatsapp, they will be opted in to Whatsapp ;)

    Having these users opted into Whatsapp doesn’t change anything in your account - it won’t increase your billing or affect anything else.

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com

    Reply


    Community Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings