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Question

First message to include a button and delay

  • November 5, 2025
  • 3 replies
  • 15 views

janinechay

Hi, I am trying to set up a first messaage reply after keyword comment on story/post/reel and inside that message I want to have some copy, a button to click as well as set up a 2 hour delay. Is this even possible?

I have found that I need to have the first message ask a quick question, then they click a button so the second message fires and then I can have a delay. But my conversion is dropping off fast after that first message. 

What is the work around here?

 

Thanks!

3 replies

rodrigo_silvano
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  • Manychat Community Moderator
  • 1002 replies
  • November 5, 2025

Hey ​@janinechay 

Your first message needs to have a text with a button or a quick reply because of the 24-hour window rule from Meta.

The only workaround I know is to have a first message with a quick reply (your quick reply should be a “space”) and if you don’t want to send more messages, the only way is to send a message with a dot.
 


But if you want to send more messages, the only option is to have a first message with a button/quick reply followed by a second message.​​


janinechay
  • Author
  • Up-and-Comer
  • 1 reply
  • November 5, 2025

So is it even possible to add a delay after the first message, assuming the first message has copy and a button to click that takes them to a diff website?

 


rodrigo_silvano
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  • Manychat Community Moderator
  • 1002 replies
  • November 5, 2025

Yes ​@janinechay, you can have a smart delay block after the first message up to 23h59/11:59pm.

After the user clicks the first button, you have 24 hours to communicate with them.