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Question

First name variable not working on the New follower automation

  • March 30, 2026
  • 2 comments
  • 7 views

josip856

We currently have it set up like this 

But it gets sent like this

 

2 replies

Gustavo Boregio
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  • Community Moderator & Expert
  • March 30, 2026

Hey ​@josip856 your setup looks correct.

However, some people do not have their names setup in Instagram, so Manychat will not receive this information.

You have 2 options here:

  1. Ask the person using a Data Collection block
  2. Or have a default that shows when First Name is empty (something like ‘hey friend’)

 


josip856
  • Author
  • Chat Surfer
  • March 30, 2026

Hey ​@josip856 your setup looks correct.

However, some people do not have their names setup in Instagram, so Manychat will not receive this information.

You have 2 options here:

  1. Ask the person using a Data Collection block
  2. Or have a default that shows when First Name is empty (something like ‘hey friend’)

 

That lead does have a name set, i know that because i do get their first name through API. 

Is the real reason that because they didnt send us any message yet that they are not “subscriber” , they are still just a “visitor”?