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Flow automation stopped when edited ?

  • October 8, 2024
  • 3 replies
  • 26 views

fanfantulipan

Hello, , I have a question.
When I had set flow that was completed….
And then I edit the flow and add another step, so the automation will continue or ? Thanks :) 

Best answer by Fabio Gaulke

Hi, @fanfantulipan!

 

Once a contact starts a flow, it keeps the same until it ends. Even if you edit the automation, only new interactions will receive the new flow/steps. This is also valid if you delete a step… contacts that already have started will receive the deleted item.

3 replies

fanfantulipan
  • Author
  • Up-and-Comer
  • October 8, 2024

 


Fabio Gaulke
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  • Manychat Community Moderator
  • Answer
  • October 8, 2024

Hi, @fanfantulipan!

 

Once a contact starts a flow, it keeps the same until it ends. Even if you edit the automation, only new interactions will receive the new flow/steps. This is also valid if you delete a step… contacts that already have started will receive the deleted item.


fanfantulipan
  • Author
  • Up-and-Comer
  • October 8, 2024

ok thank you very much :)