Hi everyone, I’m running into an issue with my ManyChat bot where the onboarding flow isn’t triggering when someone first messages my page.

Here’s what’s happening:

• The onboarding flow is set up correctly, but it’s not being triggered when a new user sends a message to my Facebook page.

• I’ve tested this on different devices and with multiple accounts, but the onboarding flow simply does not activate.

• Instead, I’m getting a generic message or some unexpected reply that shouldn’t be showing up.

What I’ve already tried:

• Checked the trigger keywords to ensure they are correctly set up.

• Reviewed the flow settings to confirm that the onboarding flow is the first message after the user interacts.

• Ensured ManyChat is set as the primary receiver in the Facebook app.

• Refreshed Facebook permissions and reconnected the Facebook page to ManyChat.

Has anyone else encountered this issue where the onboarding flow fails to trigger? Any suggestions or ideas on how I can fix this would be greatly appreciated!

Thanks in advance!