Skip to main content

Follow to DM Automation ist not working

  • September 3, 2025
  • 10 replies
  • 109 views

the.alchem1st

The Follow to DM-Automation is correctly installed though nothing is happening. I know it is a beta, but at least give us some context. Does anybody have any advice? Nothing seems to be working.

Thank you!

10 replies

AwaisToor
Forum|alt.badge.img+1
  • Flow Scholar
  • 72 replies
  • September 3, 2025

@the.alchem1st Please double-check on your end to ensure the DM automation was triggered successfully, and share a screenshot of the trigger setup.!--endfragment>!--startfragment>


the.alchem1st
  • Author
  • Up-and-Comer
  • 4 replies
  • September 3, 2025

Thank you for the reply. It seems that everything is activated and the welcome message is connected to the right automation though nothing is being triggered. Other automations are working, though also it seems like some are not counting correctly.

 

I am attaching another screenshot.

You can see that it is being clicked but the correct amount is not being displayed. Another issue, but still I can not seem to see a bug or a misplaced automation piece. Do you want me to share the automation with you? 

 


the.alchem1st
  • Author
  • Up-and-Comer
  • 4 replies
  • September 3, 2025

Here you can see the flow of the Automation, that is not correctly counting:
 

 

And here the flow of the follow/DM-Automation that is not triggering:

Whats weird: When I Download the automation it shows an empty Trigger. When I screenshot it I can show you it is active and connected to the welcome message.


AwaisToor
Forum|alt.badge.img+1
  • Flow Scholar
  • 72 replies
  • September 4, 2025

@the.alchem1st 
When this happens read it …..
 

 


AwaisToor
Forum|alt.badge.img+1
  • Flow Scholar
  • 72 replies
  • September 4, 2025

@the.alchem1st 

!--startfragment>

When you update the existing flow—such as changing a button—it will reset, and the click count will start tracking properly from that point onward.

!--endfragment>

 


AwaisToor
Forum|alt.badge.img+1
  • Flow Scholar
  • 72 replies
  • September 4, 2025

@the.alchem1st 
Check your trigger
 

 


the.alchem1st
  • Author
  • Up-and-Comer
  • 4 replies
  • September 4, 2025

@the.alchem1st 
Check your trigger
 

 

Thanks for getting back to me!

Whats weird: When I check the trigger it says active, I attached a Screenshot before, but when I export ist, it doesn`t show as active. As you can see. Any idea why?

I will try reactivating the trigger, but I did it several times now and it did not work!


the.alchem1st
  • Author
  • Up-and-Comer
  • 4 replies
  • September 4, 2025

@the.alchem1st 
Check your trigger
 

 

When I try to work on it again, I get this message:



 


Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • 2821 replies
  • October 13, 2025

Hey ​@the.alchem1st this is still in Beta, and Manychat has to announce it officially.

For now, reach out to support as they’ll be the ones able to give you insights.

Once it’s formally released we’ll most likely have more detailed information and documentation.


Raquel C
Manychat Team Member
Forum|alt.badge.img+3
  • Manychat Community Manager
  • 237 replies
  • October 23, 2025

Hi ​@the.alchem1st did you solve your issue? This feature has now been fully released and you can find all the documentation here: