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Follow to DM still not working

  • January 12, 2026
  • 5 comments
  • 82 views
Visual Hartistry

I have updated all the things, and the follow to DM still isn’t working.  It worked for about a week, and then suddenly just stopped.  Thoughts?

Best answer by rodrigo_silvano

Hey, ​@Visual Hartistry 

I’m sorry to hear that these beta feature isn’t working on your account! 😕

Can you define “suddenly just stopped”? No one is receiving your automation or the automation starts, but stoped in the middle?

Due to Meta rules, this feature has some limitations, and they can be the reason that you’re not seeing this automation trigger (if that is case). Here, you can check the limitation imposed by Meta: https://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers

    5 replies

    rodrigo_silvano
    Forum|alt.badge.img+4
    • rodrigo_silvano
    • Community Moderator
    • Answer
    • February 8, 2026

    Hey, ​@Visual Hartistry 

    I’m sorry to hear that these beta feature isn’t working on your account! 😕

    Can you define “suddenly just stopped”? No one is receiving your automation or the automation starts, but stoped in the middle?

    Due to Meta rules, this feature has some limitations, and they can be the reason that you’re not seeing this automation trigger (if that is case). Here, you can check the limitation imposed by Meta: https://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers

    rodrigosilvano.pt | Automate with intelligence - Surprise with experience
    Dazsmith001
    • Dazsmith001
    • Up-and-comer
    • March 24, 2026

    Hey ​@rodrigo_silvano can you help me fix the Follow to DM automation. I’ve set up everything perfectly twice but it’s still not working. My other automations are working perfectly such as Comment, Keywords bots everything. Also I’ve tested the Follow to DM using Instagram code that was also working perfectly but it’s still not working manually. Can you tell me what’s the main issue here? 

    cata_rendon
    Forum|alt.badge.img+5
    • cata_rendon
    • Community Moderator
    • March 24, 2026

    Hi ​@Dazsmith001, right now there is an issue affecting the “Say hi to new followers” feature. Is under investigation. You can track the development in here: https://status.manychat.com/

    Hope this helps to understand what is going on.

     

     

    https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
      J.Tres
      • J.Tres
      • Up-and-comer
      • April 29, 2026

      Hi ​@cata_rendon ,
      Is there an ETA on a fix for the Meta-side bug yet?

      We recently joined the platform exclusively for this feature and only had the follow-to-dm campaign running for less than 2 months before this issue arose - the campaign hasn’t been firing since.

      I can see the issue was first reported a while back so curious as to how long you think this could take to fix? There is still Instagram & Youtube ads running actively promoting this feature despite it being broken?!

      Thank you,
      James

      cata_rendon
      Forum|alt.badge.img+5
      • cata_rendon
      • Community Moderator
      • April 29, 2026

      Hi ​@cata_rendon ,
      Is there an ETA on a fix for the Meta-side bug yet?

      We recently joined the platform exclusively for this feature and only had the follow-to-dm campaign running for less than 2 months before this issue arose - the campaign hasn’t been firing since.

      I can see the issue was first reported a while back so curious as to how long you think this could take to fix? There is still Instagram & Youtube ads running actively promoting this feature despite it being broken?!

      Thank you,
      James

      Hi James, sorry to hear the feature is not still working for you. As far as I know they are still searching. However you can contact Manychat support team directly to see if they have more info. I think is on Meta´s hands, no Manychat, so not sure if they have a clear idea when is goig to be fixed.

       

      Here you can have a guide on how to get support from Manychat:  How to get support from Manychat – Manychat Help

      Cheers!

      https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
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