FOLLOW UP HELP

​@Robin Hess set the deley less then 24 hours.

I can help you with this.let me know if you are not able to do this.

Hey  ​@rodrigo_silvano Thanks,

Unfortunately, I don’t fully understand it.
The first image, up until after the first DM that User X receives, I got from an online course – and that part works fine.

However, the user should receive a follow-up message after 24 hours (1 day) – that’s apparently how the Meta rules work.

Do you think that should be possible too? The problem is, I tend to overthink things and I’ve only been using Manychat for a few days.

If you take a look at both the first and second image and review the flow – do you think it would work that way?
I would really appreciate a clear explanation because, unfortunately, I can’t do much with just the link. I’d be extremely grateful for that.

First Pic.

Second Pic.
 

​in the first image, add the message with button before send the link, 

Once link will be send, then add deley of 23 hours.

Due to the 24 hours rule, your deley cannot be work if its more then 24 hours.

Hey, ​@Robin Hess 

The 24-hour window is open when the user interact with you on your DM’s. 
 

If you send a message (like your first picture) with a link, everything else is not going to be sent to the user. So, you’ll need to add a message before that to open the 24-hour window.

Check this one:

https://app.manychat.com/flowPlayerPage?share_hash=1889761_96a276aa1e44c798cb5fd35df6c5cb074d6afe8c

Hi Guys, we have change the System. Can u check this please? 
​@rodrigo_silvano ​@Aafia Umair 

Thanks for your help.

First Picture:
 

Second Picture:
 

WE HAVE CHANGE ALL DELAYS FROM DAYS TO HOURS, is it Correkt?

​​​​​​​Best Greets

Hey, ​@Robin Hess 

The first and second messages blocks seems correct! 🙌🏼

Regarding the smart delays, you can’t add a 48h delay on Instagram because Meta doesn’t allow us to send messages outside the 24-hour window.

Example:

The user click the button at 13h30 on August 10, you have until 13h29 on August 11 to send messages.

On Telegram, WhatsApp or Facebook Messenger you can send message outside the 24-hour window, but not on Instagram.

Hey ​@rodrigo_silvano 
so i must change the all Timer to 23 Hours right?

Yes, ​@Robin Hess!
Unfortunately, Meta doesn’t allow sending messages after 24 hours of the last user interaction 😕

Okay, it’s annoying, but we’ll just have to deal with it. ​@rodrigo_silvano 

So, just to recap: the way it’s set up now is correct (I’ve set all delays to 23h).
If there’s no reaction within 24 hours, Meta will block it as well.

What’s important for me is that when user XYZ comments, they get a follow-up within 24h.
If they respond but don’t take the next step, they get another follow-up — and all of this happens via Instagram.

This should work as planned now, correct?

​@Robin Hess correct!

After the user interact with you through your automation, you can send as many messages as you like (attention to not spam).

dqSPerfect ​@rodrigo_silvano 
So yesterday, a user send me a DM because the Manychat send 2 Message to follow up..
I think the one of the Delays are the Problem.
But which?

First Picture

Second Picture
 

We think we have to much delays? 

​@Robin Hess Which 2 messages were sent?

Looking at the images, everything looks good.

Hey ​@rodrigo_silvano  
Look a this User, he got the first Follow Up Message two times…
maybe about the 4 Delayss?

Hey, ​@Robin Hess 

It seems that the user clicked twice on the report link.

Did you check if the link is working properly?

Morni’n ​@rodrigo_silvano 
Yes its a Employer from me, he is testing the process..

I think its the Delay? What do u mean?

​@Robin Hess 

If your employee clicked twice on the button, it is normal to appear the same message twice.

The next message should appear soon (after 23h from the last interaction), but if you want to send it earlier, just adjust the smart delay. 

Hey ​@rodrigo_silvano  okay THX.
 

Hi ​@rodrigo_silvano , I’m writing to you privately because I have a question about ManyChat and a new automation.

I want the user XY from Instagram to comment with the keyword "Info".

After that, they should receive a message and click on either answer 1 or 2, which will then start a new conversation flow.

The goal is that, at the very end, the person leaves me their WhatsApp number or books a consultation call.

My problem is that it’s hard to understand since there are NO videos available, so I don’t know if the setup of my workflow is correct or not...

Especially regarding the delay: I currently have 23 hours set, and the following message is set to "within 24 hours"...

Could you please take a close look at the link and give me feedback on what’s correct and what’s wrong?

NO WORRY the text is in the Middle the same!

https://app.manychat.com/fb2835147/cms/files/30990760--30990768--content20250816133722_888495/edit