I have a few flows set up that are triggered by keywords in a comment or DM. The flow leads to asking for their name and then their email, which is then sent to my email platform. Then it delivers a freebie. However-- any conversation started in my DM’s, regardless of whether any of the trigger words were used, starts the flow. And it will repeat and repeat in the middle of conversations. It’s extremely frustrating and even rude. Why might it be doing this?
+3
Hello,
That usually happens for two common reasons, and both are quick fixes in your setup.
First, check your keyword trigger type. It usually defaults to Message contains, meaning it will fire if the keyword is hidden inside any random sentence during your chat. Try changing that dropdown to Message is so it only triggers when they actually mean to.
Second, if you want to make sure people who are already interacting with you don't restart the flow mid-conversation, you can use tags. Just add a Condition block right after the trigger to check if they have a tag like "In Conversation". If they don't have it, add the tag via an action step and let them proceed. If they already have it, leave that path empty so the flow stops.
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