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Goal Output

  • July 6, 2026
  • 2 comments
  • 23 views

Nomana Malik

Hello, Hope you are well. I’m new to automation. I’m using chat GPT to respond to customers questions. How do i create a Manychat goal output, to save the the response of their reply in a certain category? I’ve tried to look for the answer in the you tube videos. But couldn’t find it. 
Kindly help,
Thankyou,
Nomana Malik

Best answer by rodrigo_silvano

Hey, ​@Nomana Malik 

You can do this with an AI Step. Add a task that asks the AI to identify the appropriate category, enable “Save user’s reply”, and select the Custom User Field where you want to store the result.

After the AI Step, add a Condition block that checks that field and sends the contact down the appropriate path.

 

Check more here: https://help.manychat.com/hc/en-us/articles/14281187288860-Manychat-AI-Step

2 replies

rodrigo_silvano
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  • Community Moderator
  • Answer
  • July 26, 2026

Hey, ​@Nomana Malik 

You can do this with an AI Step. Add a task that asks the AI to identify the appropriate category, enable “Save user’s reply”, and select the Custom User Field where you want to store the result.

After the AI Step, add a Condition block that checks that field and sends the contact down the appropriate path.

 

Check more here: https://help.manychat.com/hc/en-us/articles/14281187288860-Manychat-AI-Step


Nomana Malik
  • Author
  • Up-and-comer
  • July 29, 2026

Thank you Rodrigo