Greeting Text & Automation

Hey, since Refresh Permissions and the basic troubleshooting didn't work, this is almost always one of these deeper issues:

1. Business Manager ownership. If your Facebook Page is owned by a Business Manager (Meta Business Suite), being a Page Admin isn't enough on its own. You also need to be a Business Admin inside the Business Manager that owns the Page. Check at business.facebook.com under Business Settings, Pages, your role.

2. Subscribed messaging app conflict. Only one app can be the active "subscribed app" for messaging events on a Page at a time. If you previously connected another tool, or if Meta Business Suite's native auto-reply is on, ManyChat can sit in STOPPED status because the slot is taken. Go to Meta Business Suite, Inbox, Automated Responses, disable any native auto-replies there, then refresh permissions in ManyChat.

3. Token scope downgrade. Meta sometimes rotates the scopes ManyChat needs (pages_messaging, pages_messaging_subscriptions) and Refresh Permissions doesn't always re-request the missing ones. The fix is a full disconnect from ManyChat Settings, Messenger, Disconnect, then re-authorize from scratch making sure every permission stays enabled in the Meta consent screen. Don't uncheck anything during the connect flow even if it looks unrelated to greeting text.

4. New Pages Experience role mismatch. Most Pages are now on the New Pages Experience and the legacy Admin role doesn't always carry the right access. In Page Settings, Page Access, look for "People with Facebook access" and verify you have full control specifically, not just admin.

5. Page Quality restriction. If your Page has any active policy strikes or messaging restrictions, the greeting text endpoint silently fails with a generic error instead of telling you why. Check facebook.com/YOUR_PAGE_ID/page_quality for any active warnings.

The "Automation STOPPED" plus "Can't register greeting text" combination together points at #2 or #3 most likely. Try the full disconnect-and-reconnect flow first (not just refresh permissions), then check Page Quality if that doesn't fix it.

Hope that helps.

Hi, I’m experiencing an issue with my page. I’m unable to set the Greeting Message, and the Automation status shows “STOPPED” despite being live. I’m the owner/admin and have followed basic troubleshooting steps from Google and ManyChat AI support, but the problem persists.

 

 

Hello ​@PlayPlus,  I think is is easy to set up a new replay. 

Just go to settings → Messanger → Default Reply. → Create New Replay.

Be sure to publish your the new flow.

Hope this helps

catalina rendon

Hi, I’m experiencing an issue with my page. I’m unable to set the Greeting Message, and the Automation status shows “STOPPED” despite being live. I’m the owner/admin and have followed basic troubleshooting steps from Google and ManyChat AI support, but the problem persists.

 

 

Hello ​@PlayPlus,  I think is is easy to set up a new replay. 

Just go to settings → Messanger → Default Reply. → Create New Replay.

Be sure to publish your the new flow.

Hope this helps

catalina rendon

 

 

How about the greetings?

Not working even new default reply. 

​@PlayPlus are your flows published? If nothing is working and you already refreshed permissions, you should contact Manychat support to see if there is any restriction on your account.

Here is a guide on how to get support: How to get support from Manychat – Manychat Help

Cheers

Catalina Rendon