Has anyone experienced WhatsApp disconnection on Manychat without any notice?

Question

Hi everyone, has anyone else faced this issue?

Due to an unauthorized payment for my Manychat subscription, my WhatsApp stopped working, and I didn't receive any notification. I wasn’t informed about the payment problem, nor was I notified that my WhatsApp had been disconnected.

The only email I got was from Stripe, letting me know about the payment issue, but I missed it because it was Sunday. As a result, my WhatsApp was disconnected for four days (from Sunday to Wednesday), and I didn’t receive a single alert from Manychat regarding this.

I find this situation really frustrating. Has anyone experienced something similar? How did you resolve it?

Gustavo Boregio · Accepted Answer

Do you mean that Manychat stopped working @gmazetto ?

Yes, unfortunately when the billing fails Manychat will put you on the Free plan - with all the limitations that this implies.

If you can, please upvote this idea:

Hopefully, Manychat will be able to implement this soon 🤞

gmazetto · Answer

Yes, the Manychat account of my client stopped working for 4 business days because of payment failure, the account went from PRO to FREE, and I didn’t received neither any app notification neither any e-mail notification, only one simple e-mail from Stripe.

How can you trust the platform to run several clients on it having this tracking limitation?

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