havent used manychat in years, how can I restart without having tags/triggers and all sorts of stuff tied to the existing users. Have about 1500 contacts and want to start a bunch of new automation flows, but not sure if half my people are opted out, etc from previous flows. Is there a way to set everyone to “new” and basically start over? (restaurant business)
Solved
Havent used manychat in years, would like to "restart"
Best answer by Fabio Gaulke
Hey,
The best advice I can give you is to completely remove your Instagram/Facebook channels from Manychat and reconnect them.
Over the last few years, Meta has changed its integration with other platforms a couple of times. Reconnecting them from scratch will prevent your integration from triggering past issues.
Removing the channels from your account will delete all existing contacts that came through them. This will clean up your contact base, but you won’t be able to do anything with them anyway, because everything is outside the conversation window.
And also… Welcome back to the club! 😁
Couple things that'll save you a headache.
There's no true "set everyone back to new" button. What you can do is clean it up with Bulk Actions: filter your Audience by Last Interaction before a date, select all, and bulk remove tags or clear sequences so the old automation logic isn't hanging around. You can also manage and delete tags under Settings, Tags. Clean slate for your filtering without deleting the contacts.
But the thing that actually matters for a restart is the 24-hour window. New flows only fire when someone interacts, and you can only proactively message a contact within 24 hours of their last interaction. So your 1500 from years back are outside the window, you can't just push new automations to them. They have to re-engage first.
The upside: that also means old tags and opt-outs don't really block you, a fresh interaction starts a fresh flow path. So instead of resetting the backend, focus on getting that old crowd to re-engage: comment-to-DM on a new post, a story with a keyword reply, or an ad. That reopens the window and your new flows take over.
One caveat, anyone who actually opted out you can't force back in, that's a Meta rule, they'd have to opt back in themselves.
+5havent used manychat in years, how can I restart without having tags/triggers and all sorts of stuff tied to the existing users. Have about 1500 contacts and want to start a bunch of new automation flows, but not sure if half my people are opted out, etc from previous flows. Is there a way to set everyone to “new” and basically start over? (restaurant business)
Hi
If not, you can remove user´s tags and clear CUF in bulk by using the “Bulk Actions” feature in your contacts page.
Cheers!
Catalina Rendon
+3Hey,
The best advice I can give you is to completely remove your Instagram/Facebook channels from Manychat and reconnect them.
Over the last few years, Meta has changed its integration with other platforms a couple of times. Reconnecting them from scratch will prevent your integration from triggering past issues.
Removing the channels from your account will delete all existing contacts that came through them. This will clean up your contact base, but you won’t be able to do anything with them anyway, because everything is outside the conversation window.
And also… Welcome back to the club! 😁
ya, ive been paying for a bunch of contacts too...deleted them all, thank you all for your help!
+5ya, ive been paying for a bunch of contacts too...deleted them all, thank you all for your help!
glad we helped.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.